complaints
- TIO complaints fall 6.5% to 53,834 in 2025-26 while fault testing and billing disputes grow
The Telecommunications Industry Ombudsman logged 53,834 phone and internet complaints in 2025-26, 6.5% fewer than a year earlier, but issues such as fault testing, outages and unclear bills increased. Superloop's tally almost doubled, which the TIO tied mainly to disputes over its 30-day cancellation notice.