ACCAN
- Parliament passes Universal Outdoor Mobile Obligation, starting 1 December 2027
Telstra, Optus and TPG Telecom will have to provide outdoor voice and SMS coverage almost everywhere under the new law, using satellite direct-to-device services. The Coalition secured amendments on disaster roaming and reliability standards, while ACCAN says the law leaves gaps.
- Telstra's July outage cost the economy an estimated $552m, FTI modelling for ACCAN finds
Modelling by FTI Consulting for ACCAN puts the economy-wide cost of Telstra's 8 July mobile outage at $552 million in value-added terms, which it calls a lower bound. ACCAN says the telco did not carry the cost and wants enforceable reliability standards.
- Mobile dropout complaints up 22.6 per cent even as total telco complaints fall
The Telecommunications Industry Ombudsman recorded a 6.5 per cent fall in complaints over the year, but mobile dropout complaints rose 22.6 per cent. ACCAN says the fall reflects consumers giving up rather than better service.